Last updated July 2023.
What is Consumer Duty?
Consumer Duty is a standard introduced by the Financial Conduct Authority (FCA) in the UK to improve consumer protection for financial-services firms in the UK. The Consumer Duty requires us to put customers' needs first and deliver good outcomes across the entire customer journey.
Under the new Consumer Duty rules, Capalona will:
- Always put good consumer outcomes at the centre of our business
- Focus on the needs of our customers at every stage
What the Consumer Duty means for you
As a consumer, you should receive communications that you can understand. You should also receive products and services that meet your needs and provide fair value. Additionally, you should have access to customer support when you need it.
Responsive and accessible customer service
As easy to switch, cancel or complain as it was to use our service
Providing you with the information you need at the right time and in a way that you can understand
A transparent service that leaves you in control
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