Virtual Terminal

A virtual terminal allows you to process payments over the phone, fax or mail order through a secure web-based interface from any device.


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Accept phone payments with a virtual terminal

You might not have a brick and mortar or online store, but that doesn’t mean you have to accept cash or bank transfers from your customers. If you’re a delivery driver or you run a mail order business, you can process card payments quickly and securely using mail, phone or app through a virtual terminal.

Times change and your business needs to evolve with its customers. People still carry cash, but 97% of the UK population have with them, on average, just £41. With 261 million credit card transactions in July 2020 alone, the majority of the population still prefer to pay for goods and services using credit or debit cards.

Why not make use of a virtual terminal in your business? Get paid quicker and make the payment process easier for your customers. Read all about virtual terminals below.

What is a virtual terminal? How does a virtual terminal work? Virtual terminal features What businesses benefit from a virtual terminal? How much does a virtual terminal cost? How do I access the virtual terminal? Are virtual terminals secure?

What is a virtual terminal?

If you’ve ever bought anything from a home shopping channel, you’ll know how easy it is to make a payment via the phone. And as a business owner, if you don’t have an ecommerce website or a shop, you’ll need to accept payments another way. Cash or bank transfer aren’t viable options for some customers, so that’s where a virtual terminal can help.

A virtual terminal is an online till point you can access wherever – whether you’re at home, in your office, in a warehouse or travelling around the country. All you need is an internet connection, and you can process card payments over the phone, mail or an app – it’s a quick and easy way to get paid.

How does a virtual terminal work?

A virtual terminal is a secure online payment interface that doesn’t require software or any techie know-how, you just need account login details, and you’re ready and set to accept credit and debit card payments over the phone.

The customer rings in and supplies you with their 16-digit card number, expiry date and three-digit security code, you input these details, and it processes the payment, and email across a receipt.

Transform any device into a card processing terminal

You can log into a desktop virtual terminal, or access it through your tablet or smartphone to process card payments.

And, because you’re not required to download any software to make use of a virtual terminal, you’re always protected by the latest security encryption updates through the site.

Some virtual terminal providers have an app customers can download, which makes it even easier to process payments on the go.

Virtual terminal features

Did you know, to make use of a virtual terminal you don’t even need a website? There are many more useful features of a virtual terminal, so if you’re not sure whether it’s a good option for your business, read more about each feature below.

Accept all major credit cards - Take card payments from all of the major credit and debit card processing providers.

No website required - It’s an all-in-one online solution, so you don’t need your own website or spend money developing your own card payment page.

Secure payments - Process card-not-present payments are securely encrypted to the highest standards.

Simple interface - An easy to use web-based interface that's simple to set up meaning you can start taking payments quickly.

Access from any device - Use your desktop computer, tablet or smartphone - basically any device with an internet connection!

Instant transaction reporting - You will have access to real-time reporting and analytics through your virtual terminal account, so you can keep track of customer transactions.

What businesses benefit from a virtual terminal?

If you’re a caterer, or you operate a business that requires payment to secure a booking, you would benefit from having a virtual terminal. Other companies that can benefit from a virtual terminal include drop off or pick up delivery services or mail order businesses.

But really, any business can make use of a virtual terminal. It’s a virtual till point, so if you take payments from customers on the phone or mail, you could consider a virtual terminal.

Before you make any significant business decisions, it’s essential to compare the best virtual terminal providers. Comparing means you don’t miss out on a better deal elsewhere. At Capalona, we work alongside trusted providers to find you the best payment solution for your business.

Find the best payment solution for your business needs, GET A QUOTE

and compare providers today.

How much does a virtual terminal cost?

This will depend on the provider you are with and the plan you choose, but generally you will pay a monthly fee and a transaction fee on all card sales made. Some may offer no monthly fees or reduced transaction fees based on your turnover or amount of card sales you make.

How do I access the virtual terminal?

You can access a virtual terminal from any computer, tablet or smartphone with an internet connection. It's web based, meaning all you need to do is use your browser to login to your account and you're ready to go!

Some providers may also have virtual terminal app that you can download on your devices instead of using your browser.

Are virtual terminals secure?

Yes it is very safe to use as long as your business adheres to strict security measures and is in compliance with PCI Security Council standards. Make sure that you ask your service provider if they are, or can demonstrate that they are fully compliant too.

Another security feature of a virtual terminal is that there’s no hardware or software to download making this method very secure for businesses to take payments, so you can rest assured knowing you’re using the latest security technologies like encryption.